DamageAccess is the web based tool that allows anyone to report both damages to underground utility facilities and violations of safe excavating practices that did not result in asset damage. Each report must be approved by a supervisor from the reporting company to confirm the accuracy of the content, before being submitted to PURA for their review.
Completed reports must be received by PURA within 30 days of the incident occurrence. A user guide is available here for download to help guide you through the process as a new user. Please see the link below to read the released memorandum from PURA – Re: Changes in reporting requirements for underground utility damages and violations of Connecticut Call Before You Dig laws.