Privacy Statement

CBYD

Privacy regarding Electronic Mark-Out Requests

Call Before You Dig, Inc. provides a communication link between excavators and the owners and operators of buried facilities. The system allows excavators, or other users, to request a mark-out of all buried utility structures in the vicinity of a dig site. As the purpose of making a mark-out request is to facilitate communication between the facility owners and those excavating around them, excavators or other users should expect that the utilities will receive any and all information provided in each mark-out request.

With the exception of what is required to facilitate the mark-out request process, Call Before You Dig, Inc. does not sell, lease, or otherwise "give out" the email, phone, or mailing addresses of its users. Call Before You Dig, Inc. may occasionally use such information itself, for the purpose of furthering its mission of damage prevention; examples would include distributing newsletters, safety and educational meeting invitations, “Call Before You Dig” reminder items (key rings, letter openers pens, etc.), or other uses that directly relate to the promotion of facility damage prevention.

Call Before You Dig, Inc. may release and or produce data indicating if a specific excavation may have had a corresponding mark-out request, along with any potential mark-out requests that might be the actual mark-out request in question. Typically, this data is produced at the request of the excavator/user, a member utility, their agent, or other entity when a damaged facility is being investigated.

 

Privacy regarding Telephony Assets

The majority of telephone conversations at Call Before You Dig, Inc. are recorded. These recordings are routinely reviewed for quality of service, and any call might be used at any time for training. The recordings also provide documentation for liability purposes, ensuring that data was accurately transcribed and transmitted from users to facility operators.

Expect all telephone communications made to, or originating from, Call Before You Dig, Inc. to be recorded. Further, expect all telephone communications made to, or originating from, Call Before You Dig, Inc. to be public.

Specific recordings can be requested by the excavator, a member utility, their agent, or other entity when a damaged facility is being investigated. Be aware that there is a fee associated with providing this information.


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